FAQs

Do you ship worldwide?

Yes, we ship worldwide. Work is produced to order and approximate delivery times :

  • Unframed prints Up to 3 Weeks.
  • Framed prints Up to 6 Weeks.

These times are approximate and do not take into account customs delays that are beyond Gaelic Memories Photography control.

What are the shipping costs?

Shipping is FREE for all prints worldwide and €20 flat fee for all framed prints.

What happens if my purchase is damaged in transit?

Please point out any potential damage to the courier on delivery, please refuse the delivery. Please contact us immediately via customerservices@gaelicmemories.ie and we will reprocess the order. If you have photographic evidence of the damage please attach these to the email.

How will my photograph be shipped?

All prints will be shipped in strong postal tubes and protected internally with protective sleeves. Framed photos are shipped in made to measure packing boxes that afford industry leading protection. All items are sent fully insured to the value of the order.

Can you ship framed products outside the EU?

Unfortunately all our frames include glass and due to shipping restrictions and the likelihood of damage we don’t ship frames outside the EU. If you would like framed prints shipped outside the EU without the glass please email us at customerservices@gaelicmemories.ie

Do you offer a money back guarantee?

Yes, we do, if your not 100% satisfied with our work you have 7 days to cancel. All items must be returned in their original condition. Please contact us at customerservices@gaelicmemories.ie to arrange a return. It is the customers responsibility to ship the photograph back to us and to make sure it arrives undamaged. We recommend shipping via courier with insurance in the original packaging.

Will I have to pay import duties or taxes?

All orders are manufactured and shipped from Ireland, individual Countries may charge import duties or taxes. Please be aware that it is the customers responsibility to pay any duties or taxes as these are beyond the control of Gaelic Memories Photography.

Can I cancel my order?

If the order is yet to be processed it may be cancelled, if however, the order is processed than unfortunately the order can’t be cancelled. You can always return for a refund if you are not 100% happy with the order.

Do you accept commissions?

Yes, we do accept commissions and performed very successful commissioned work her in Ireland. Please contact us via customerservices@gaelicmemories.ie to discuss the commission.

What is the quality of your work?

All prints are printed on using fine art Giclée process, Giclées are made using the latest professional art inkjet machines utilising Ultrachrome and HD inks. We use a number of world renown papers including, but not limited to, Hahnemühle, Canson and Harman. All our frames are sourced from Artisans here in Ireland. Each one is custom ordered and built with the highest quality materials. All frame materials are acid free and are archival quality to ensure your photos look great for generations to come.

Do you do custom orders?

We certainly do, if you have specific requirements for print sizes and/or frames, please email us at customerservices@gaelicmemories.ie we will be glad to accommodate the request where possible.

Any further questions or inquires please contact us and we aim respond with 24 hrs but far sooner in most instances.